Return and Refund Policy:
The following products will be considered for return and refund requests:
- Products with defects due to the crafting process.
- Products not as described or not matching the order.
- Products damaged or broken during shipping.
Please call +84 93 1711783 or email us at support@potteryhaidoan.vn immediately upon receiving products falling under any of the above cases to receive support for product replacement (if available) or exchange for another product, or a refund.
If you are dissatisfied with the product upon receiving it and wish to exchange it for a different product, please contact the hotline number or email for assistance. Please be responsible for all shipping costs and related expenses if your exchange request is accepted.
